GASJACK was founded by Jack in 2014 as soon as Jack became fully qualified in plumbing and heating. He split ways with his previous employer, became self-employed and ventured into London with his van. After a few months of doing various jobs in London, he decided that he needed to return to Plymouth in order that he could be with his wife and watch his children grow up.
Jack started boxing when he was 14 and eventually progressed to a professional level where he obtained a record of 4-0 before deciding to pursue his business aspirations full time.
At the time, Jack was coaching a young man whose father was a very clever businessman. He invited Jack to work alongside him once he had proved himself worthy by installing a central heating system.
Impressed by Jack’s hard work, he offered him a three-year contract and promised to enlighten Jack’s mind into the world of business and taught him everything he needed to know. Whilst learning about business, he was also learning more about the trade by working with Plymouth Community Homes and specialising in boilers and heating. After the three-year contract was up, he took to social media and put GASJACK Plumbing and Heating Ltd. on the map.
The more he promoted GASJACK, the busier it became until he was faced with a tough choice, to either keep fighting professionally as a boxer or continue to grow his own business. As much as Jack would have liked to have done both, he realised very quickly that there were not enough hours in the day and he felt the safer option for his children was to grow his business. Although it was the safer option, it wasn’t necessarily the easier option however, Jack has never looked back since.
GASJACK deals with everything plumbing and heating related but they specialise in boiler repairs, installations and heating.
GASJACK has a close-knit team of 5; Lee, Sam, Jack himself, Maria and Chloe. Lee is known in the team as the “guru in boiler repairs”, he has so much knowledge in the industry and believes that every boiler can be fixed, it just depends if the owner works it out to make financial sense. Sam is a third-year apprentice trained in installations and will soon be qualified in both installations and repairs. Jack primarily does installations and has trained Sam through his three years as an apprentice within the company. Maria works in the office, organising the team, fetching quotes over the phone and booking jobs. Chloe, Jack’s wife helps with the admin as and when she can and pops in with their two children once in a while.
The small, yet organised team means that Jack can trust everybody to maintain the highest standard of work in any job they do. Since last year, they were a team of 12 however, the pandemic made it clear to Jack that it doesn’t matter how big your team is, it’s all about maintaining a good standard of work and ensuring a healthy work-life balance. Last year, Jack was working tirelessly, managing the whole team whilst booking in jobs and completing a lot of the jobs himself. He found himself struggling to balance family life at the same time as maintaining their reputation therefore he stripped the company down to 5 team members and hired Maria to take care of the admin. Because of this change in dynamic, they are now the most recommended company in the South West.
Since he made the decision to scale down his company, GASJACK has been able to identify his favoured clientele to be domestic customers. Jack finds the best thing about his job is to see the joy on the homeowners face as they appreciate the before and after results and how much it means to them. It’s also very satisfying for Jack to see the transformation after he and the team has completed the job.
Jack added, “It’s always nice to have a cup of tea and have a chat with the customer too!”
The relationship between the team and the customers are always positive and can be seen by the many exceptional testimonials on their website and social media. They like to go above and beyond to satisfy the customer and will follow the job through to the end to ensure they are happy. They even like to leave personalised ‘GASJACK Plumbing and Heating Ltd’ hand towels or bathmats for the customers as a thank you!
Gas Jack’s quotes are always honest and fair, and the service that comes with it is exceptional. They will reach out to anywhere in the South West. The team are well presented with GASJACK uniforms and are always prompt, they get the work done with no hassle and leave the customers happy at the end of the day.
Jack has been known to have helped out the community free of charge for example, in the winter of 2020, a local NHS nurse had no hot water and couldn’t afford a new boiler at the time, so Jack personally bought and fitted her with a brand-new boiler. After that, other companies followed suit as they saw the growth that GASJACK had benefited from the good deed however, Jack never helped the lady for the recognition. GASJACK is trying to change the way people see the trades industry as he feels it can be very ruthless. GASJACK are simply honest people who genuinely care about their customers and the community.
They also sponsor local football teams and boxers to give back to the community. Jack believes very strongly that if you give then you will receive.
Not only are they thinking about the community but also the planet. As we know, gas isn’t very sustainable however, GASJACK are eager to make their company more environmentally aware and are excited about the positive changes within the industry. Renewable energy sources are becoming vastly more popular and readily available on the market and GASJACK offer a range of renewable alternatives. When the technology has progressed, Jack will make the switch and hopes to rebrand the name, swap to electric vans and offer more renewable products.
We asked Jack where he’d like to see the business in 5 years and he replied with “Honestly, I’m happy with where the company is. Of course, I want it to grow but I’d like to do it slowly to be able to keep the team organised and the customers happy.”
The team at GASJACK Plumbing and Heating Ltd. truly care about their clients and will always strive to impress them with the finished results. The changes that Jack has made to the company in the past year has changed the way they think about business by always putting their relationship with the customers first.
To book one of their services you can give the office a call or email them and Maria will book you in – See details below.
Christian Mill Business Park,