In the beginning, Ben began his career path with the vision to become a graphic designer having completed a HND in Graphic Design at Plymouth College of Art & Design, however, after having worked a few temporary jobs, an opportunity arose to start up a recruitment agency with his family. Learning lots about running a business, customer relations and sales, Ben and his colleagues managed to build the recruitment agency up rapidly, however along with many other businesses the recruitment business sadly collapsed after the recession in the 90s.
With the ambition to keep learning and trying new things, Ben went from working for another recruitment agency to then securing a sales job for a refitting company. During his time there, he gained a lot of knowledge of the trade as well as how to project manage a team of tradespeople. By increasing his understanding of the industry, he constantly thought to himself ‘I can do this better.’ and in 2008, he set up BASE Concepts.
Within 6 months of trading as BASE Concepts and compiling a strong team of fully-qualified, skilled tradespeople, Ben received a phone call from a well-known, UK wide clothing company asking if his company could build some flat-pack furniture for one of their local showrooms. After a couple of very successful days building a considerable amount of furniture, the client was pleasantly surprised at what this independent, Plymouth based company could achieve. The quality of work Ben and his colleagues were producing led to an increasing and varying amount of work commissioned by the client, ranging from shopfitting to on-call maintenance for a number of their stores throughout London and the southwest.
A small business with the growth and the clientele of a large corporate business meant that they needed to hire more staff quickly. The sharp increase in business and the expansion of the company resulted in large financial growth. Within the space of 2 years, they went from small £150 office furniture jobs to around £180,000 yearly turnover.
After working in the industry for a few years, Ben gradually picked up the carpenter’s trade whilst he project managed his team. In addition to shopfitting and maintenance, they also work on installations of kitchens and bathrooms as well as full refurbs on domestic and commercial properties. This is a large part of Ben’s business which brings in varied and exciting projects week by week.
What’s unique about BASE Concepts is the relationship with their customers, keeping them constantly in the loop to provide an end result of something both the customers and the team are proud of that all falls within the projected budget. Ben told us during the interview that their ethos is ‘If we wouldn’t have it in our own homes then we won’t do it to someone else’s.’ Implying that the quality of their work is something they would be proud of in their own home. This is further supported by the company’s Buy With Confidence and Federation of Master Builders accreditations.
If you hire BASE Concepts for your refit, Ben will manage and be in control of everything which means less hassle for the client and a more organised workflow. If any related services are needed, for example, plumbers and electricians, everything will still go through the project manager, Ben meaning the client only has to liaise with BASE Concepts, so it’s like having your own project manager for free. They have a team of 6 tradespeople, with 2 covering maintenance, 3 fitters and supporting sub-contractors are hired as and when they need them. They are all fully qualified with CSCS cards and are health & safety tested. This added security means that the build can run as smoothly as possible and to the highest standard.
Essentially, BASE Concepts want to turn your vision into a reality, no matter the budget or the challenge. Ben will personally talk everything through with the client at the beginning, discussing the client’s wishes, wants and needs and will take into consideration their budget. They can design and sketch out ideas from the client’s vision as well as put forward their own ideas. Whatever the client wants, they will do their best to achieve it to the highest of standards.
BASE Concepts are solutions-driven which means they will be honest with the client from the start and will even give the client options and ways to save money where they can. At the end of the day, all they want is for the client to be happy and for them to leave the house knowing they did a good job.
Their core services for commercial properties include partitioning, suspended ceilings, dry lining and full fit-outs. The services for domestic properties are endless as BASE Concepts will do anything to ensure the house of your dreams.
• Timber Frame (built on-site)
• Home improvement (bathrooms/kitchens)
• General Maintenance
• Bespoke manufacture of solid wood windows (inc. box sash) and doors
• 1st & 2nd fix carpentry
• Plastering & Drylining
• Suspended Ceilings
• Demountable partitioning
• Renovations & repairs
• Bath, kitchen remodelling
• Decks, terraces & balconies
• Interior finish & painting
• Turn key project from initial design to full refit
“With many years of experience in local building projects, we have earned a reputation as a dependable, no-nonsense solutions provider that consistently delivers results – on time and within budget”. – Ben Hinchliffe
Although they are a local business, they will travel as far as London to Lands End so they are a very flexible service. The prices that one might expect to pay for a tradesperson in London is far higher than the rate they charge by being a Plymouth based company which has meant they have done a lot of jobs across London.
A unique service that Base Concepts can offer the southwest is resin floors and worktops. Massively popular in the north of the country, resin floors and worktops are relatively uncommon in the southwest but are growing in popularity with interior designers. As seen on Grand Designs, resin floors and worktops are entirely bespoke and can be designed using a variety of different colours and patterns. They provide a whole host of benefits including being waterproof, stain-proof and they look flawless in a modern home. You can also get the worktops to match floors which creates a seamless look.
One challenging yet rewarding project that Ben recently completed was the building of a bespoke bar complete with a floating decking area for a client in Plympton which involved a considerable amount of remodelling of the garden space before any physical building works could commence. The clients were very impressed with the final result and have a huge amount of respect for the team at BASE Concepts who made their dream a reality.
BASE Concepts have a strong company ethos whereby their core value is to leave each client happy knowing that their job was done well, to the highest standard possible and on budget.