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Julie Mazzoni, Business Centre Manager at Q store describes their function as a ‘one stop business shop’. Offering high security storage facilities, serviced offices, confidential shredding and document archiving services to name a few; it goes without saying that Q Store certainly does have everything a business person may need, conveniently under one roof. We sit down with Julie to learn a little more.
Q Store was established in October 2011 and Julie Mazzoni, Centre Manager has been with the company since its inception. “I was previously working in manufacturing when I was unfortunately made redundant after 21 years. I made the move to Saltash to work for a shop fitting company at this location, when this ceased trading I was asked to head up the new business centre/storage facility”.
Julie explains that they already had the means to do so; the offices were in place and the workshop areas were perfect to offer storage facilities.
Fast forward to today, Q Store offers an extensive range of services – not only a variety of storage options, but a comprehensive Business Centre complete with serviced offices, meeting rooms, Confidential Shredding facilities, secure document archiving, business addresses and post boxes.
“Our Storage facilities are 24 hour access, with 24 hour security measures in place” Julie explains. “We have CCTV surveillance across the entire site, and each individual container is alarmed with a personal client pass code”. Ranging from 11-140 sq ft, the possibilities are endless. From moving house right up to boat and car storage, Q Store are extremely flexible to your needs.
“We’ve done everything we can to keep our prices as competitive as possible, so you never pay more than you have to. We won’t make you sign long term contracts or pay huge deposits upfront. Our transparent pricing structure means everything you need is included- there will be no nasty surprises!”
Q Store offer a number of bolt on services such as racking and shelving, document management, delivery dispatch and receipt and plenty more. This means that the client can pick and chose elements that suit their situation, creating a truly tailored business storage plan.
The comprehensive Business Centre, with fully serviced offices and meeting rooms, with private spaces enabling groups of up to 20 people – you can rent a serviced office from as little as £250 + VAT a month. Whether you are a travelling business person who may need to pop in for an hour; or a fully operational business needing a serviced office 24/7- Q Store can help with this, and everything in between.
“We provide you with all your office needs at short notice in a great value and transparent fashion. Our flexible office space can be created to suit any sort of working pattern, style, or office layout. They can be yours when you need them, as large as you need them, for as long as you need them!”
We are currently offering 50% off any sized internal storage unit for the first 8 weeks; and also 50% off any sized serviced office for the first 8 weeks.
All serviced offices come with free onsite refreshments and a communal social space, free Wi-Fi, use of printers and scanners, comfortable furniture, light heating and water in a clean working space and free parking. There are also meeting rooms with HD TV’s, stationary on a pay as you go basis, and a telephone line if needed.
Julie explains that alongside the services offices, Q Store can also supply additional services such as document archiving and confidential shredding.
Confidential waste is defined as any personal information that can be used to identify individuals, including their name, contact details or financial data. Ensuring you are disposing of this in the correct way is extremely important when it comes to the recent GDPR regulations, and protecting your client’s personal information.
Q Store offer collection and disposal services of your confidential waste- alongside the option of a rentable secure console for your office space.
“Simply fill the provided shredding sacks or console with your documents- we will then come and collect it for you, or alternatively you can bring it to us”. The shredding consoles are new to Q Store, explains Julie. “They are more secure due to the GDPR updates. Once you place the paper in, you are unable to reach your hand back in to take anything out, it’s secure via lock and key”.
Confidential shredding starts from just £7.75 + VAT- and all waste is fully recycled. Julie explains that the waste is shredded and once the process is complete the original documents are so finely shredded they are completely unreadable. “It is so important to dispose of your waste correctly. We have the right qualifications and certificates to ensure this is done in a professional and efficient manner”.
Julie explains that due to the recent data protection changes, a lot of businesses are having a ‘cleanse’ and are in need of their services. “Law states you can’t keep any unnecessary documents and if you own a business you know how endless the paper trail gets. We have gained a lot of business recently for the confidential shredding and we are now finding that they are staying with us for regular collections, on a weekly or monthly service”.
Speaking to Julie, it is clear that the staff will bend over backwards to ensure the client is 100% satisfied with the service they receive. They are truly flexible with the facilities on offer, with no tied in contracts or nasty surprises.
Another branch to the Q Store Business Centre is Document Archiving and ‘Scan on Demand’. “Document storage can take over your office space very quickly. We are here to free up that space and to take a weight off your shoulders” Says Julie. Archiving starts from as little as 10p+ VAT per box per week. The boxes will be logged and placed on a secure archiving rack with 24 hour surveillance. “We are data protection compliance accredited, so you are safe in the knowledge that your documents are secure with us”.
As a business, you may need access to your documents regularly. Q Store offer a ‘scan on demand’ service enabling a quick and easy way to view your documents- wherever you are. “We have a high quality scanner, its picture perfect! Simply email us with your request, we can search for it on our system and send you the scanned document via a secure portal”.
We ask Julie what the biggest challenge is when it comes to being Centre Manager. After some deliberation, the answer is surprising! “The biggest challenge for me is getting people over the bridge – erasing that mindset that Saltash is out of the way. If potential clients could see what we have to offer, I would like to think that they would see it isn’t a problem”.
Looking to the future, Julie explains that they currently have a 5000 sq ft space on site to potentially increase the storage facilities. “We have also been looking at potential locations for another branch of Q Store, although these are certainly not concrete plans, yet! Cornwall has an open market for what we offer, so it would be nice to venture further down the line”.
With customer feedback reflecting the tailored, friendly service that Q Store pride themselves on- there is no doubt that this business will continue to grow, and Julie’s vision for another branch will be realised. If you are a business person in need of their services, please see the website below to take advantage of their current offer on Storage and Serviced offices.
